Get Support
Watch the videos or email us for help.
Sync Square Item Library to Meta Commerce
Connect Meta Commerce to Square Online Checkout
Full Integration Guide
FAQs
What does the integration do?
This integration is for checkout specifically, it does not sync products for you. The native Meta sales channel in Square syncs your catalog/item library, our integration makes checkout through Square Online possible.
If you have any questions, feel free to email us at ask@appaloosa.tools, we're happy to answer them!
What if Meta doesn't update my status?
Sometimes Meta Commerce will have a stale "match rate" or other status that doesn't allow products to be shown.
If that happens:
- Remove the native Meta sales channel from Square.
- Delete the catalog that was being used by Meta.
- Re-integrate the Meta sales channel and create a new catalog.
- Then be sure to navigate your website and test the add to cart and checkout to push new data into Meta.
It may take up to 2 days for Meta to process your changes.
If it still doesn't work, email us at ask@appaloosa.tools, we're here to help!
Do I have to use shipping?
Yes, for our checkout integration to work you must use shipping as the default fulfillment method.
You can select to have the fulfillment options automatically popup if you want customers to see pickup and delivery options as well, but shipping must be the default.
If you have any questions about this, feel free to reach out at ask@appaloosa.tools, we're happy to answer any questions!
What can we help with?
Share a few details about the issue you're experiencing.